Website Terms and Conditions of Use

1. Purpose and scope

These Terms govern access to, browsing of and use of the Site, its contents, links and contact channels. Any person who accesses or uses the Site is considered a “User”. Access to and use of the Site are subject to these rules insofar as they are legally applicable. If the User does not agree with them, they must refrain from using the Site.

2. Informational purpose and separate contracting

The Site presents institutional and commercial information about digital marketing, advertising, search positioning, lead generation, web development, CRM implementation and support, automation, bots, artificial intelligence, integrations and other technology services. The information published does not, by itself, constitute an irrevocable contractual offer nor does it result in the automatic contracting of a service. Any engagement will be formalised through a proposal, quote, service order, order form or specific contract. In the event of a conflict, the specific instrument accepted by the parties shall prevail.

It is expressly noted that, unless the specific instrument expressly provides otherwise, a client's decision to cancel or terminate a service early shall not entitle them to a refund of amounts already paid, without prejudice to any non-waivable rights that may apply.

3. Permitted use

The User must use the Site lawfully, diligently and in good faith, in accordance with its purpose and applicable regulations. In particular, and without limitation to the cases listed here, the User must refrain from:

• using the Site for unlawful or fraudulent purposes or in a way that harms the rights of DotsCom or third parties;
• introducing viruses, malware, malicious code or elements that may affect the Site, its servers or linked systems;
• attempting to access administrative areas, accounts, systems, databases or restricted resources without authorisation;
• carrying out actions that overload, impair or interfere with the normal operation of the Site;
• extracting, copying or reusing content in bulk by means of robots, scraping or other automated tools without authorisation;
• impersonating others, providing false information or using third-party data without authorisation;
• infringing intellectual property, industrial property, privacy, confidentiality or image rights.

4. Information, metrics and results

DotsCom endeavours to keep the information on the Site clear, up to date and useful, but it may contain errors, omissions or references that require updating. The contents are general in nature and do not constitute individualised advice. Expressions relating to optimising, maximising, improving, scaling, generating or measuring results describe objectives, methodologies or capabilities of the services and do not guarantee any particular economic, commercial or technical outcome. Results depend, among other factors, on the market, the offer, the budget, competition, the quality of data and materials, the client's involvement and the operation of third-party platforms. Case studies, testimonials, metrics or examples, where published, do not ensure that other projects will obtain the same results.

5. Third-party platforms, integrations and trademarks

The Site mentions or links to third-party services, including Google, Meta, Facebook, Instagram, WhatsApp, YouTube, LinkedIn, Kommo, HubSpot and other technology tools. Their trademarks and content belong to their respective owners. A reference to a platform, certification, integration or business relationship does not imply that DotsCom owns that technology or controls its policies, availability or operation. The continuity, compatibility and performance of APIs, channels, accounts, permissions and integrations may depend on decisions, changes, restrictions, suspensions, interruptions or requirements of those third parties.

5.1 Relationship with Kommo CRM

DotsCom is not the creator, owner, operator or proprietor of the Kommo CRM platform, nor is it part of the entity responsible for its development or global operation. Kommo CRM is proprietary software; under no interpretation should it be understood as an open-source or free-software programme, nor can its output, when used, generate any ownership for DotsCom. Any manufacturing or maintenance defect in Kommo CRM is attributable solely and exclusively to its owner and not to DotsCom.

Kommo CRM is an independent service, provided by its respective owner and subject to its own terms of use, privacy policies, licensing conditions, features and availability. Contracting services with DotsCom does not replace or modify the relationship that may exist between the client and the Kommo provider.

Consequently, DotsCom does not control or guarantee the permanent availability, stability, general security, continuity, updates, price changes, features, policies, business decisions or interruptions attributable exclusively to the Kommo provider. In the event of platform issues, DotsCom will provide the assistance and cooperation included in the contracted service, without assuming liability for events beyond its involvement.

6. Intellectual and industrial property

Unless otherwise indicated, the texts, designs, graphics, photographs, videos, methodologies, materials, structure, code, selection and arrangement of content, logos, trade names and other elements belonging to the Site are the property of DotsCom or are used with authorisation. Access to the Site does not imply any assignment, licence or transfer of rights. Their reproduction, distribution, public communication, transformation, extraction, commercialisation or exploitation without prior written authorisation is prohibited, except for uses permitted by law.

7. Links and external content

The Site may contain links, players, buttons or third-party content. Access to those services is governed by their own terms and policies. DotsCom does not control their content, availability, security or data processing and is not liable for acts or omissions attributable exclusively to their owners, without prejudice to any liability that may legally apply.

8. Availability and security

DotsCom takes reasonable measures to keep the Site available and secure, but the Internet is not an infallible environment. The Site may be suspended or modified for maintenance, updates, security, technical failures, attacks, force majeure or circumstances beyond the Company's reasonable control. To the maximum extent permitted by law, DotsCom shall not be liable for damages arising exclusively from misuse of the Site, external failures, third-party services or unavoidable interruptions despite the reasonable measures taken. Nothing herein excludes liabilities that cannot be limited by law.

9. Enquiries and job applications

Sending an enquiry, message, meeting request or job application does not oblige DotsCom to accept a project, issue a proposal, hire the sender or respond within a given period. The User must provide truthful, relevant and up-to-date information. In job applications, it is recommended not to include sensitive data or third-party information that is not necessary to assess the profile. (See Privacy and Cookies Policy)

10. Personal data and cookies

The processing of personal data obtained through the Site, email, WhatsApp, job applications and browsing technologies is governed by the Privacy and Cookies Policy, which forms a complementary part of these Terms.

11. Amendments

DotsCom may update these Terms to reflect legal, technical, operational or commercial changes. The version in force will be the one published on the Site, indicating its update date. Amendments shall not by themselves alter service contracts already entered into, which shall be governed by their specific instruments.

12. Governing law, jurisdiction and language

These Terms are governed by the laws of the Argentine Republic. Any dispute, difference or claim arising out of or relating to this agreement and any amendment thereto, including in particular its formation, validity, binding effect, interpretation, performance, breach or termination, as well as non-contractual claims, shall be submitted to arbitration for final resolution in accordance with the Rules of the General Court of Arbitration of the Córdoba Bar Association (Colegio de Abogados de Córdoba). The arbitral tribunal shall consist of a sole arbitrator. The arbitration shall take place in the city of Córdoba, Argentine Republic. The language of the arbitral proceedings shall be Spanish. The dispute, difference or claim shall be resolved in accordance with Argentine law, excluding its rules of private international law.

13. Contact

Enquiries regarding these Terms may be sent to comercial@dotscomagency.com with the subject line “Website Terms”.